House of Travel
299 Barton Street, Hamilton
For 25 years, House of Travel Hamilton City has been helping locals turn their travel dreams into unforgettable experiences. Over the years, the team has built a reputation for expert advice, exceptional customer service, and creating personalised itineraries that keep customers coming back year after year.
At the heart of the business is owner-operator Carol Sutton whose leadership has continued to strengthen its reputation for delivering outstanding travel experiences backed by genuine care and expertise.
“Our business has always been about people,” says Carol. “Whether we’re helping someone plan the holiday of a lifetime, a family reunion overseas, or a business trip, we know every journey is personal. We take the time to understand what matters most to our customers.”
Supporting Carol is Retail Manager Angela Taverner, alongside a team of highly experienced, award-winning travel consultants whose knowledge is difficult to match. Collectively, the team has travelled extensively across the globe, with very few countries that haven’t been visited by at least one member of the team. That firsthand experience allows them to offer practical advice, insider tips, and recommendations that simply can’t be found through online searches.
The team’s expertise is also recognised nationally. Their top consultant, Gaylene Solly consistently ranks among the top three travel consultants in New Zealand, reflecting not only outstanding sales performance but also an unwavering commitment to customer satisfaction.
While travel has changed significantly over the past decade, one thing has remained constant: the value of trusted advice. With ever-changing airline schedules, cruise options, tours and destination requirements, having an experienced travel professional on your side can make all the difference.
House of Travel Hamilton City has built lasting relationships with generations of travellers, many of whom have been booking with the team for years. Those loyal customers continue to return because they know they’ll receive personalised service, carefully planned itineraries, and ongoing support before, during and after their travels. That commitment extends well beyond the booking process, with access to a 24/7 after-hours emergency assistance service providing peace of mind should unexpected travel disruptions arise. Whether it’s flight cancellations, itinerary changes or other urgent situations, experienced support is available when it’s needed most, helping travellers get back on track no matter where they are in the world.
“We’re incredibly grateful for the loyalty our customers have shown us over the years,” says Carol. “Many have become more like friends, and it’s a privilege to help them create new memories every time they travel.”
The team also enjoys welcoming new customers every day, introducing them to a level of service that goes beyond simply booking flights and accommodation. From complex multi-country holidays and luxury escapes to cruises, family adventures and bucket-list experiences, every itinerary is thoughtfully tailored to suit each traveller’s needs and budget.
Looking ahead, House of Travel Hamilton City is expanding its services even further. Recognising growing demand for shared travel experiences, the business is broadening its group travel offerings and plans to establish a dedicated team focused on managing group tours and travel arrangements. Whether it’s sporting groups, clubs, schools, special interest tours, family celebrations or corporate travel, the new offering will provide customers with expert planning and seamless coordination from start to finish.
As the business celebrates 25 years in Hamilton, its focus remains firmly on the future—continuing to innovate while maintaining the personal service and trusted relationships that have been the foundation of its success.
For Carol, Angela and the entire team, the goal is simple: to make every journey as memorable as the destination itself.
With a convenient central location at 299 Barton Street which offers two hours free parking, a passionate team of travel experts, and decades of combined experience, House of Travel Hamilton City looks forward to helping the Waikato community explore the world for many years to come.
Visit their Facebook page in July to find out how you can go in the draw to win a $500 voucher as part of their 25th birthday celebrations!
